Privacy Statement

Mijn Verkoopmakelaar B.V. ("Mijn Verkoopmakelaar", "we", "us") respects your privacy and takes the protection of your privacy seriously. We are committed to securing all personal data you entrust to us for the use of our services, and to keep them with care. This Privacy Statement aims to give you a clear understanding of how we use your personal data, our commitment to protecting your personal data, the rights you have, and the options to exercise control over your data and the protection of your privacy. In this Privacy Statement, you will find, among other things, the following information:

1. What personal data Mijn Verkoopmakelaar collects and uses;
2. How Mijn Verkoopmakelaar uses personal data;
3. With whom Mijn Verkoopmakelaar shares personal data;
4. How Mijn Verkoopmakelaar transfers personal data internationally;
5. How Mijn Verkoopmakelaar secures and stores personal data;
6. How you can exercise your rights;
7. Links to other websites;
8. How to contact Mijn Verkoopmakelaar;
9. Changes to this Privacy Statement

We recommend that you read this Privacy Statement carefully and consult it regularly when using our website and services.

1. What personal data Mijn Verkoopmakelaar collects and uses

Personal data is any data that can identify you directly or in combination with other data. We collect personal data:

• that you provide to us when using our website and services;
• personal data that we collect automatically;
• personal data that we collect through other sources.

Personal data that you provide to us or that we collect automatically

The personal data we collect includes:

• Contact details and information about assignments and services, such as (company) name, address, (mobile) phone number, email address, specialty, and other personal data that you voluntarily provide to us when you contact us or communicate with us. Mijn Verkoopmakelaar also collects personal data from clients who place an assignment and from contractors to the extent necessary to make a 'match' with a potential client. Think of data such as profession and information about activities and products and services;

• Account information, such as username and password when you create an account with Mijn Verkoopmakelaar;

• Transaction and financial data, such as invoices, financial data necessary for billing, invitations for assignments to contractors and proposals from contractors on assignments from clients;

• Communication data, such as the communication between client and contractor via Mijn Verkoopmakelaar, participation in surveys or communication with Mijn Verkoopmakelaar, for example when you contact our customer service or ask us a question, give a response or submit a request;

• Reviews and responses posted by users of Mijn Verkoopmakelaar;
• Automatically collected data, such as your IP address, browser type and operating system, application version, and geographic location. We collect and generate data based on your use of Mijn Verkoopmakelaar, such as the pages you have visited, the pages you visit before and after your visit to Mijn Verkoopmakelaar, the search terms you use, how often you use Mijn Verkoopmakelaar and whether you are interested in using Mijn Verkoopmakelaar more often. We collect this data through the placement of cookies. For more information about the cookies we use, we refer you to our cookie statement.

• Logging in via social media: to enhance your convenience on our website, we offer the option to log in via your Google or LinkedIn account. If you choose to do so, you authorize us to retrieve personal data such as your name, email address, and external identification number. We can store this information for use as stated in this declaration and it may be used to validate usage data for logging in via social media. The use of information collected by Google and Facebook is subject to the policy of the respective parties and our use of this information is subject to this privacy statement.
  

You can decide for yourself which data you provide to us. In some cases, however, it may be that we can only fulfill a request if we receive more data from you, for example, additional financial data. In that case, we will inform you separately. Failure to provide this data may mean that we are unable to process your question or request or that you cannot use our services.

Personal data we obtain from other sources

We use external sources to collect certain personal data. For example, the Chamber of Commerce to collect business data of contractors or external sources from which we can infer whether there is a VAT exemption.

2. How Mijn Verkoopmakelaar uses personal data

Mijn Verkoopmakelaar uses your personal data for the following purposes:

• Offering our services we process your personal data so that we can offer you our services. The purpose of our services is to connect clients with contractors for the execution of assignments, partly based on interests and/or reviews. Our basis for this is the execution of the agreement we have with you;

• Identification and authorization we process your personal data to verify your identity and grant you access to our services. Our basis for this is the execution of the agreement we have with you and to comply with our legal obligation to take appropriate security measures to protect the data we process;

• Improving our website and services we analyze information about how you use our website and services to improve the user experience for all website visitors. This information includes both research data and statistics. It is our legitimate business interest to analyze this information, for example, to solve problems with our website;

• Personalizing your experience we use your personal data to offer you a personalized experience with our services. We do this by offering you, for example, interactive or personalized elements tailored to your interests. It is our legitimate business interest to offer you a service that closely aligns with your interests;

• Communication we use your personal data to communicate with you when you, for example, contact our customer service, send us an email, or request to exercise a right. We also use your personal data to contact you if we want to inform you about changes in our services or general terms and conditions. It is our legitimate business interest to communicate with you and to be able to answer your questions and requests;

• Reviews we use your personal data when you post reviews on forums on our website. For example, if you post a review about a contractor, where we may - possibly at the request of a contractor - modify or remove a review if we deem it irrelevant, offensive, or otherwise inappropriate. It is our legitimate business interest to allow our users to write and post reviews and, if necessary, to modify or remove reviews;

• Marketing we use your personal data to send you personalized marketing messages with information about our activities, products, and services and promotional actions that we deem relevant to you. It is our legitimate business interest that we, or carefully selected organizations on our behalf, send you relevant and interesting messages. If necessary, we will first ask for your permission before sending you the messages;

• Exercising our rights and complying with our obligations we use your personal data to comply with our legal obligations. For example, to meet our tax obligations. We also use your personal data to prevent and detect fraud and other illegal or undesirable activities. We may also use your personal data to protect or exercise our rights or the rights of others. It is our legitimate business interest to do this.

• Anonymization we can anonymize your personal data, making you no longer identifiable to us or a third party. For example, we can create statistics based on anonymized data to tailor our product development. It is our legitimate business interest to do this.

Our products and services are intended for adults. We do not knowingly collect personal data from minors (under the age of 18) and ask minors not to provide any personal data to us and not to use our products and services.

3. With whom Mijn Verkoopmakelaar shares personal data

Mijn Verkoopmakelaar handles your personal data with care and confidentiality. Your personal data is only available to employees of Mijn Verkoopmakelaar to the extent necessary for the provision of our services.

Mijn Verkoopmakelaar only shares personal data with third parties that Mijn Verkoopmakelaar trusts. These are our:

• Group companies For internal reporting, security, and optimization of our services, we share certain personal data with our group companies;

• Service providers we share your personal data with our service providers to the extent relevant. For example, to collect payments, investigate and prevent fraud, distribute marketing communications, show personalized advertisements, optimize our services, or analyze data;

• Authorities we share your personal data with authorities to the extent necessary. For example, with regulators, judicial authorities, and government authorities, to the extent necessary to comply with a legal obligation or for the prosecution of criminal offenses and fraud. We may also transfer personal data to authorities to protect our rights and property, or the rights and property of third parties;

• Professional advisors we share your personal data with our professional advisors to the extent necessary. For example, with our lawyers when we need legal advice.

We will not provide your personal data to third parties for commercial purposes without your prior consent.

4. How Mijn Verkoopmakelaar transfers personal data internationally Mijn Verkoopmakelaar may provide your personal data to third parties located in countries outside the EU. Recipients of your personal data may be located in countries where legislation offers less protection for personal data than the EU. We will only provide your personal data to third parties that treat your personal data confidentially and offer appropriate protection in line with European standards, so that personal data is appropriately protected (for example by concluding EU Model Contracts for the international transfer of personal data as approved by the European Commission).

If you have any questions about the international transfer of your personal data or the appropriate safeguards taken by Mijn Verkoopmakelaar to protect your personal data, please send an email to info@MijnVerkoopmakelaar.nl.

5. How Mijn Verkoopmakelaar secures and stores personal data Mijn Verkoopmakelaar has implemented physical, technical, and organizational security measures to protect your personal data.

These measures aim to provide continuous integrity and confidentiality of your personal data. For example, by granting access to personal data only to authorized employees. We evaluate and update our security measures regularly. However, no information system is 100% secure, so we cannot guarantee the absolute security of your personal data.

We retain your personal data as long as we have a relationship with you, unless there is a shorter retention period required by law or the data is no longer necessary for the purpose for which the data was collected. After termination of our relationship with you, we will retain your personal data for a period that allows us to:

1. a) comply with our legal obligations, including legal retention periods;

1. b) investigate or defend legal claims;
2. c) handle your questions, requests, or complaints;
3. d) maintain our records for analysis and/or audit purposes.
4. How you can exercise your rights

You have the right to access, change, have deleted, block, or transfer your personal data. You also have the right to restrict or object to the processing by Mijn Verkoopmakelaar. For example, you can object to our use of your personal data for marketing purposes.

If you have given consent for the use of your personal data, you can withdraw your consent at any time.

If you want to access or modify your data, you can do so by logging into your account and visiting the profile data page.

To protect your privacy and the security and confidentiality of your personal data, we ask that you send a copy of a valid identity document with your request, showing only your name and making all other data unreadable.

You can contact us at any time if you have questions or complaints about this Privacy Statement or about the processing of your personal data. We striveto handle your questions and complaints as best as we can. If you believe that we have not been able to help you with your complaint, you can submit a complaint to the Dutch Data Protection Authority.

7. Links to other websites

On our website, you will find a number of links to other websites. Mijn Verkoopmakelaar is not responsible for the way these third parties handle your personal data. We recommend reading the privacy statement of the third party when visiting a third-party website, to get a clear picture of how this third party collects and uses your personal data.

8. How to contact Mijn Verkoopmakelaar

If you have questions, comments, suggestions, or complaints about this Privacy Statement or the way we use your personal data, please contact us by sending an email to: info@mijnverkoopmakelaar.nl.

9. Changes to this Privacy Statement

We reserve the right to amend this Privacy Statement. You can see the date below for when the last changes were made. We recommend consulting this Privacy Statement regularly to stay aware of changes. If changes to this Privacy Statement have a significant impact on your rights, we will take reasonable steps to inform you of such changes.

Last change: 16-9-2024